Services

Guided by the values of transparency, objectivity, respect and excellence, the staff of the Commissioner of Lobbying undertakes to:

• guide lobbyists in compliance with their legal obligations in lobbying matters;

• assist public office holders in recognizing and properly managing communications in an attempt to influence in their environment;

• support the public in exercising the right to know who is seeking to influence public office holders.

They also undertake to offer accessible, quality services by:

• providing quick and courteous responses;
• ensuring the confidentiality and protection of personal information in accordance with the statutes and regulations;
• using clear language in their oral and written communications;
• providing complete and precise information.

Services offered in awareness, support and access to information

• Information, opinions and advice concerning the application and interpretation of the Act and the Code of Conduct. DEADLINE 10 business days for request for information requiring research or checks. Making a request for information
• Information sessions, customized training and an interactive self-assessment tool. Making a request for training
• Various reference tools to assist the players targeted by the Act to comply or ensure compliance with it tables, training guide, pamphlets, form letter to encourage lobbyists.
• Support to ministries, agencies or municipalities to assist them in identifying their areas of responsibilities which are at risk of facing lobbying activities.
• Coaching to ministries, agencies or municipalities in drafting directives governing their relations with lobbyists.
• Brochures, pamphlets and information guides.
• Newsletters to help understand the Act and the Code.
• Weekly mailing of the most recent registrations in the Lobbyists Registry.
• A website giving access to a wide range of information.

• Processing of requests for access of information.
  DEADLINE 20 business days, as provided by the Act respecting Access to documents held by public bodies and the Protection of personnal information. Make a request for access to information.

Services offered in monitoring and control

• Treatment of reports and information for breaches of the Act and the Code.
  DEADLINE 10 business days, for sending of a response regarding the follow-up that qill be done. The plaining will be informed of the conclusions once the intervention is completed. Making a report

Exception to the Act: confidentiality order 

• Processing of applications for confidentiality orders.
  DEADLINE 10 business days once all the required documents have been provided. Applying for a confidentiality order

Satisfaction regarding the services offered

If you have comments to formulate or if you are dissatisfied with the services offered, you may communicate with us by phone, mail or email to let us know.

The complaints will be forwarded to the Assistant to the Commissioner, Secretary General and Director of Institutional Affairs, who will address them confidentially within the prescribed period.

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